Request a Refund
Check that your purchase qualifies, then send us a pre-filled email from the address on your account.
Last updated September 27, 2026. Demucs.net is an independent website run by the operator of demucs.net (“we”, “us”). It is not affiliated with, endorsed by, or operated by Meta Platforms, Inc. or the authors of Demucs.
1. Check that it qualifies
- You were charged no more than 7 days ago, and
- You have used less than half of the credits from that purchase.
Credits for failed separations are returned automatically and do not need a request. The full rules are in the Refund Policy.
2. What to include
- The email address of your Demucs.net account
- What you bought: a credit pack or a plan
- The date and amount of the charge
- The receipt or invoice number from the payment email
- Why you would like a refund
3. Send the request
Send it from the email address on your account so we can match it to the purchase. We reply within 2–3 business days.
If the button does not open your email app, write to support@demucs.net with the details above.